Safend Auditor installation fails with DVOM registration errors
Bei diesem Knowledge Base Artikel handelt es sich um einen Archiveintrag, der 1:1 aus den FAQv1 Beiträgen übernommen wurde. Er dient dazu, auch Lösungen für ältere Versionen nach wie vor anzubieten und durchsuchbar zu machen.
Archiv
The Safend Auditor installation, may fail with the following error message or a similar one:
"Error 1402. Could not open key: UNKOWNCDVOM.DeviceProperty2.1CLSID.
Verify that you have sufficient access to that key, or contact your support personnel.
Ursache
This issue occurs when there has been a previous version of Auditor 2.0 which wasn't cleaned up properly during uninstallation - Occures with specific builds of Auditor 2.0.
Lösung
The following registry keys need to be deleted, before the installation can be executed again and completed successfully:
HKEY_CLASSES_ROOTCDVOM.DeviceProperty2
HKEY_CLASSES_ROOTCDVOM.DeviceProperty2.1
HKEY_CLASSES_ROOTCDVOM.DVOMComputer2
HKEY_CLASSES_ROOTCDVOM.DVOMComputer2.1
HKEY_CLASSES_ROOTCDVOM.DVOMDevice2
HKEY_CLASSES_ROOTCDVOM.DVOMDevice2.1
HKEY_CLASSES_ROOTSafendDVOM.DVOMWifiInfo
HKEY_CLASSES_ROOTSafendDVOM.DVOMWifiInfo.1
HKEY_CLASSES_ROOTSafendXML2DVOM2.Translator2
HKEY_CLASSES_ROOTSafendXML2DVOM2.Translator2.1
Quelle: Safend FAQ KB00000098 - Safend Auditor installation fails with DVOM registration errors